Illustration

Cancellation and Refund

Refundable 14 or more days prior to the event less deposit. Deposit is non-refundable and non-transferrable.Within 13 or less days of the booked party, the party may be rescheduled within 30 days of the original party date. No refund is offered.

Supervision

Five to one child/adult ratio required. Party host will be charged for recklessly damaged or missing toys and structures.

Set Up and Clean Up

Host family may arrive up to 30 minutes before scheduled event start time for set up (please email us if more time is requested), dedicated party staff will assist in party set up but will not assemble balloon arches, hang decor or otherwise be responsible for ensuring that elevated or excessive decor be set up.

Decorations

Guests may bring their own decorations but will not be permitted to stand on ladders or chairs, damage walls (thumbtacks, duct tape, etc) or furniture. Decorations are permitted in the entry, cafe, and party room but not on the play side of the facility. Pyrotechnics, streamers, piñatas, confetti, Orbeez/water beads, hay bales, poppers, horns/sound-making devices, sparklers and live animals ARE NOT PERMITTED. We are not able to accept decor or food dropped off in advance of the 30-minute set-up window as we host open play, parties, and other events on the same days as your reserved party.

Timeline

Parties are subject to timeline dictated by party staff, host family may arrive up to 30 minutes early for set up (please email us if more time is requested), parties will end strictly at the two hour mark. Additional time will be charged at the rate of $5 per minute and it is the responsibility of the host family to ensure all guests and personal belongings have departed the facility on time. 

Guest Check-In and Conduct

All party guests must check in with the front desk and complete a waiver. Hosts are responsible for the conduct of their guests and will incur charges for excessive damage or guests who do not depart by the end of the reserved time. 

Food and Drink

Guests may furnish their own food and/or drink but must observe the facility's peanut and tree nut free policy for the safety of all guests. Alcohol is strictly prohibited.

Contact us about additional party questions!


Frequently Asked Questions

  • How long is my reservation?

    All private events are guaranteed a 2 hour time slot.Reservation hosts may arrive 30 minutes before their event to set up and greet their guests. ALL RESERVATIONS ARE MADE ONLINE ON A FIRST COME, FIRST SERVED BASIS.

  • What beverages am I permitted to bring?

    All party packages do include water plus the choice of lemonade or coffee.You are welcome to bring your own as well! Please no alcohol.

  • Am I allowed to light candles?

    Yes! In fact, we even have a lighter and extra candles in case you forget!

  • Am I allowed to bring party decorations?

    Yes! You may bring balloons and small decorations including table coverings and banners. Decor is not permitted in the play area and may not damage walls, furniture, or structures.

  • May I bring in outside food?

    Yes, you may bring food! We are a nut free facility.All food must be kept in designated eating areas.  

  • Are there any additional fees?

    We reserve the right to charge up to $100 in excessive cleaning fees or damages and $5 per minute for parties that overstay the allotted reservation.

  • How many adults do I need to bring with me?

    You must bring the required number of adults in order to maintain the appropriate 1:5, adult:child ratio. We are not able to offer childcare services and our staff members are NOT included in the number required. 

  • Can I come early to set up?

    The party host may arrive 30 minutes prior to the start of the event. 

  • Can I stay longer than 2 hours?

    You may book an extra hour (depending on availability) for an additional cost. Otherwise, we ask that you please be considerate to other parties and observe your allotted time slot so as not to run into another scheduled event. We reserve the right to charge $5 per minute for parties that over run the allotted time.