YAY! Let's Party!

Please read our terms, conditions and refund/cancelaton policy below 

Cancellation and Refund Policy: Refundable 14 or more days prior to the event less deposit.Within 13 or less days of the booked party, the party may be rescheduled within 30 days of the original party date. No refund is offered.
Please refer to our Inclement Weather Policy here for weather-related changes.

SupervisionFive to one child/adult ratio required. Party host will be charged for recklessly damaged or missing toys and structures.

Set up and Clean upHost family may arrive up to 30 minutes before scheduled event start time for set up (please email us if more time is requested), dedicated party staff will assist in party set up but will not assmble balloon arches, hang streamers or otherwise be responsible for ensuring that elevated or excessive decor be set up.

DecorationsGuests may bring their own decorations but will not be permitted to stand on ladders or chairs, damage walls (thumbtacks, duct tape, etc) or furniture. Decorations are permitted in the entry, cafe, and party room but not on the play side of the facility. Pyrotechnics, streamers, piñatas, confetti, Orbeez/water beads, hay bales, poppers, horns/sound-making devices, sparklers and live animals ARE NOT PERMITTED. We are not able to accept decor or food dropped off in advance of the 30-minute set-up window as we host open play, parties, and other events on the same days as your reserved party.

TimelineParties are subject to timeline dictated by party staff, host family may arrive up to 30 minutes early for set up (please email us if more time is requested), parties will end strictly at the two hour mark. Additional time will be charged at the rate of $5 per minute and it is the responsibility of the host family to ensure all guests and personal belongings have departed the facility on time. 

Guest Check-In and ConductAll party guests must check in with the front desk and complete a waiver. Hosts are responsible for the conduct of their guests and will incur charges for excessive damage or guests who do not depart by the end of the reserved time. 

Food and DrinkGuests may furnish their own food and/or drink but must observe the facility's peanut and tree nut free policy for the safety of all guests. Alcohol is strictly prohibited.

Inclement Weather & Acts of God PolicyAt Piney Town Playhouse, the safety of our families and staff is always our top priority. While we understand that North Carolina weather can be unpredictable, our indoor facility is typically able to operate during most weather conditions.
Weather-Related Closures or Delays (Venue-Initiated)In the event of severe or unsafe weather conditions (including but not limited to snow, ice, flooding, hurricanes, power outages, or unsafe road conditions), Piney Town Playhouse will actively monitor conditions leading up to the event date.
Final decisions regarding closures, delayed openings, or modified operations will be made within 12–24 hours of the scheduled event, based on local conditions, road safety, staffing availability, and guidance from local authorities.
If Piney Town Playhouse determines that it must close or cannot safely host your scheduled event, the party will be rescheduled at no additional charge. The party client will be offered alternative dates within 60 days of the original event date, subject to availability.
Client-Requested Weather Reschedules (Venue Open)If Piney Town Playhouse remains open and operational, but the party client chooses to reschedule due to personal concerns related to weather or travel conditions, the following will apply:● One courtesy weather-related reschedule will be permitted.● The rescheduled party must take place within 30 days of the original event date.● A $50 rescheduling fee will apply to cover administrative and staffing costs.● All reschedules are subject to availability and must be confirmed at the time of request.● No refunds will be issued for client-initiated weather reschedules.
Acts of GodPiney Town Playhouse is not responsible for events beyond our reasonable control, including but not limited to extreme weather events, natural disasters, government-mandated closures, or utility interruptions. In such cases, our obligation is limited to offering a reschedule as outlined above.
Final NotesWeather forecasts can change quickly, and we encourage families to monitor conditions and communicate with us as early as possible. Our team will always make decisions with safety, fairness, and transparency in mind while doing our best to preserve the celebration your family has planned.

Contact us about additional party questions!


Frequently Asked Questions

  • All private events are guaranteed a 2 hour time slot.Reservation hosts may arrive 30 minutes before their event to set up and greet their guests. ALL RESERVATIONS ARE MADE ONLINE ON A FIRST COME, FIRST SERVED BASIS.

  • All party packages do include water plus the choice of lemonade or coffee.You are welcome to bring your own as well! Please no alcohol.

  • Yes! 

  • Yes! You may bring balloons and small decorations including table coverings and banners. Decor is not permitted in the play area and may not damage walls, furniture, or structures.

  • Yes, you may bring food! We are a nut free facility.All food must be kept in designated eating areas.  

  • We reserve the right to charge up to $100 in excessive cleaning fees or damages and $5 per minute for parties that overstay the allotted reservation.

  • You must bring the required number of adults in order to maintain the appropriate 1:5, adult:child ratio. We are not able to offer childcare services and our staff members are NOT included in the number required. 

  • The party host may arrive 30 minutes prior to the start of the event. 

  • Please be considerate to other parties and observe your allotted time slot so as not to run into another scheduled event. We reserve the right to charge $5 per minute for parties that over run the allotted time.